The month in quotes

Improvement... "You don't achieve contentment by merely observing you're better off than someone else. You achieve it by reaching and exceeding your own goals, which had better be grander than that." - Alan Weiss, Balancing Act®

Customers... "When it comes to planning your strategy, the focus should be on what you need to do to shift customers from "satsfied" to "delighted." - Becoming a Service Icon in 90 Minutes a Month -Jeff Mowat

Health... "Only 18% of those people stating they are likely to increase their activity levels would do so by starting to play a sport. But almost twice as many would look to walk or cycle as part of their everyday life." - HAFOS survey as featured in FitPro Business

Life... "Keep your promises. nothing can destroy a career faster or more thoroughly than a reputation for being untrustworthy." - Wally Bock as featured in FitPro Business

Management... "Try to spend at least as much time preparing for negotiations as you expect to be involved in actual neotiation - ideally spend three times more." - Jan Polteiger as featured in FitPro Business

Leadership... "Praise is the most common and easy to deliver positive consequence...don't praise every good thing or praise loses its power. But most managers are nowhere near close to praising too much." - Wally Bock as featured in FitPro Business