Why RealityCheck®

10 Reasons to consider RealityCheck^®

1. Establish the first and lasting impressions of your service through the eyes of a first time customer.
2. Help you understand the level of advocacy that will arise from a first time customer visit – that is how likely is the customer likely to recommend you to others. This is important as word of mouth advocacy is now recognised as the most important influencer of business growth.
3. We will produce scores for each service area as well as an overall score that will enable you to benchmark your facility over time.
4. As well as raw scores we will provide qualitative information.
5. The focus on staff involvement will help build stronger teams and secure the participation of those who really matter in identifying and implementing solutions for improvement.
6. If you choose, we can provide direct feedback to your frontline teams. Feedback from a trusted and independent third party can reduce tensions and ensure a greater focus on service improvement than would otherwise be the case.
7. Our optional FAB workshops (Feedback, Action and ‘Buy in’) are outcome focussed. They will generate action plans for improvement – which let’s face it is probably why you embarked on this process in the first place?
8. We will measure against YOUR performance standards
9. We will measure the gap between what you say will do and what you actually deliver.
10. RealityCheck^® can work as a one off ‘health check’ to provide you with the comfort that you have no nasty service glitches, however it is particularly effective when used as part of an overall customer care improvement plan, over time. We can deliver both.