Quality and performance
To meet and exceed enhanced expectations, organisations must continually improve. We are able to use a number of powerful techniques to assess your current level of performance and recommend areas for improvement. These include:
We have experience of applying Quest (the quality standard for sport and leisure facilities and sports development), the Business Excellence Model and Towards an Excellent Service to develop quality frameworks. Typically organisations can find this process daunting or may simply not have the capacity to progress this ‘in house’ even though they are committed to doing so.
The Sport and Leisure Consultancy can help on both counts. Firstly by simplifying the quality improvement process and working through the process step by step in plain English with your frontline teams. Secondly, by providing resources and applying project management skills to progress your organisation’s improvement.
- Facility ‘health checks’ – analysis of financial and attendance performance as well as employee interviews to establish if staff at all levels understand the organisations vision and goals
- Mystery visits and service evaluations to compare your actual performance against service standards. Click here to learn about RealityCheck ™ the mystery visit service evaluation programme
- Self assessment and action planning via a programme of facilitated workshops .
We have experience of applying Quest (the quality standard for sport and leisure facilities and sports development), the Business Excellence Model and Towards an Excellent Service to develop quality frameworks. Typically organisations can find this process daunting or may simply not have the capacity to progress this ‘in house’ even though they are committed to doing so.
The Sport and Leisure Consultancy can help on both counts. Firstly by simplifying the quality improvement process and working through the process step by step in plain English with your frontline teams. Secondly, by providing resources and applying project management skills to progress your organisation’s improvement.
