Reality check n. def: An assessment to determine if one's circumstances or expectations conform to reality.

RealityCheck^® is a new type of mystery visit programme that is specifically designed for sport, leisure and cultural facilities to help drive customer centric behaviour and service improvement. A RealityCheck assessment can be purchased as a ‘one off’ mystery visit or as part of an ongoing customer service improvement programme.

We specialise in the following sectors:

• Sport centres
• Leisure centres
• Health and Fitness Clubs
• Museums
• Visitor attractions