What sets us apart

Some mystery visit companies try and cover many different markets however, we believe that the sport and leisure sectors requires a company that who knows the industry inside out. Our company is headed up by Tim Dent who has over 20 years leisure management experience.
We don’t employ an army of mystery visitors who we know little about. All our evaluators have been assessed and interviewed by us in person.
As well as evaluating your service, we will compare your service against what you promise and the perception you give to first time users through the media you use. This will help identify any gap between expectation and reality.
Using trained facilitators we can arrange FAB (Feedback, Action and ‘Buy in’) workshops, where we will present our findings and ensure that follow on actions are agreed and cemented. Click here to understand how workshops can help you.
We will make a conscious effort to catch members of your team doing something well and remark on this
Our reports are simple to interpret and are designed to produce an overall percentage score as well as narrative to support our conclusions. This approach allows you to benchmark a facility against others in the organisation and enable you to compare and transfer best practice.
Our reports use a weighting system so that your overall score is not skewed by relatively small service issues.
Every report will be quality checked by the Company Director, before being issued.